Kino Hot Picks
Kino All-time Top 100 rental titles
Blu-Ray High Definition
Oscar Winners . . . Best Picture
AACTA - AFI Winners . . . Best Picture
Members' Top 100 requested Titles
Send a Gift
2.How do I rent a
3.How will I know what
movie is being sent to me?
4.How many movies can I rent at a time?
5.When does my next payment
6.Any other queries?
7.Care of DVDs
Kino with your email address and
password each time you wish to add movies to your Hitlist or check on your
account. You cannot create a Hitlist nor have access to "My Account" unless you are a registered member of kino.com.au.
To add a movie to your Hitlist, find the film
you would like by searching for a particular title or choosing from our
collections, then click on "Add to Hitlist". This button is only visible if you are a member and have logged in. You can have up
to 100 films in your Hitlist.
We recommend you put at least 20 films in your Hitlist to begin with and top up
regularly, to ensure that there are no delays in sending films to you.
Once you have 15 or more films in your Hitlist you will automatically be sent the
first available movie or movies, depending on your plan. You are able to place your choices in priority order. When you return a movie our program
selects the most available highest priority film from your Hitlist.
As soon as a movie has been sent to you, you will receive
an email notification. Your Hitlist will also be
updated to show discs returned and discs sent to you.
View our Plans and Prices.
As a member you can check your package details in My Account (subscribers only). In your initial delivery you will receive the maximum number of movies you are entitled to have on loan at any one time
(between 1 and 4 depending on your chosen plan). These will be sent to you in separate packaging to allow you to return them one at a time as soon as you have viewed them.
On receipt of a returned movie, we will dispatch another immediately.
If you choose a plan with 1 or 2 movies on loan at a time, you may find you do not always have movies on hand to watch while they are in the process of being swapped.
If you choose a plan with 3 or 4 movies on loan at a time, you are more likely to always have movies at home to watch even while others are being swapped.
As a member, you can check this in My
Account (subscribers only). Payments are deducted at the start of the rental period.
If you wish to cancel your membership you must cancel by at least the day before
your next payment is due. All outstanding movies should be returned immediately.
Please refer to our FAQ
section if you have any other queries or alternatively email us at email@example.com
DVDs are tough but fragile. With normal use, they will last longer than videotape. Here are a few pointers to keep in mind when using DVDs (either
Kino's or your own) :
- Fingerprints and dust may cause a disc not to play. Do not touch the shiny side of the disc.
Store a disc in its plastic sleeve when not in use.
- Placing a disc on a surface may cause scratches. Be certain the disc is secure in the plastic sleeve and its supplied packaging. Keep the disc away from moisture, dust and excessive heat.
- To clean a disc, use a soft cloth and gently wipe the surface from the centre out to the edge. Never use a circular motion! Do not use cleaning fluids. If it will not play, log in and go to My Account and select Report a Problem,
then return the DVD to Kino with an enclosed note indicating the problem.
- If a disc is damaged, log in and go to My Account and select Report a Problem, then return the DVD to
Kino with an enclosed note so that the DVD can be
repaired or taken out of distribution.